Complaints and Illegal Content Notices

This document is written for a premium creator, subscription, digital content, and shop marketplace. It is intended to be read together with the other documents in the Legal Center.

1. Scope

This procedure covers complaints about illegal content, policy violations, rights infringement, safety risks, fraud, account abuse, and moderation decisions on TrulyFeetFans.

2. What to Include

• Exact URL, profile, message, product, or transaction identifier.
• Clear explanation of the legal or policy issue.
• Evidence such as screenshots, documents, ownership proof, consent concerns, or transaction records.
• Contact details for follow-up.
• Emergency safety marker where there is immediate risk of harm.

3. Submission and Triage

Complaints may be sent to noreply@trulyfeetfans.com or through the contact page. Severe categories such as child safety, trafficking, credible threats, or payment fraud receive priority triage.

4. Review Standard

The platform reviews complaints in a timely, diligent, and proportionate manner. Decisions may consider law, policy, evidence quality, user history, risk to victims, and provider obligations.

5. Possible Outcomes

• No action due to insufficient basis.
• Request for additional information.
• Content restriction, removal, age-gating, geoblocking, or demonetization.
• Account warning, feature suspension, payout hold, or termination.
• Authority or payment-provider referral where required.

6. Appeals

Affected users may request review of qualifying enforcement decisions. Appeals should identify the decision, explain why it is incorrect, and provide new evidence if available.

7. DSA Reference

Regulation (EU) 2022/2065 (Digital Services Act).

8. Trusted and Authority Notices

Notices from competent authorities, trusted flaggers where applicable, payment providers, safety organizations, or law-enforcement channels may receive priority handling according to legal obligations and severity.

9. Manifestly Unfounded Complaints

Repeatedly abusive, automated, duplicative, bad-faith, or manifestly unfounded complaints may be limited to preserve the effectiveness of the complaint system. This does not prevent good-faith reporting of urgent safety issues.

10. Complainant Protection

Where a complaint concerns exploitation, trafficking, non-consensual content, blackmail, or child safety, the platform limits disclosure of complainant details unless disclosure is legally required or necessary for fair process.

11. Evidence Handling

Evidence submitted with a complaint may be retained for investigation, legal defense, audit, repeat-offender analysis, and authority cooperation. Sensitive evidence is handled under restricted access principles.

12. Statement of Reasons

Where applicable and feasible, the platform may provide affected users with a statement of reasons explaining the category of violation and the measure applied. This may be limited to protect victims, confidential systems, law-enforcement sensitivity, or third-party rights.

13. Out-of-Court and Regulatory Channels

Where law grants additional complaint or dispute channels, users may use those channels independently of the internal platform review. Internal review does not waive mandatory legal rights.

14. Illegal Content Notice Quality

A notice is more likely to be processed efficiently when it is specific, legally reasoned, and supported by evidence. Generic accusations, unclear screenshots, or missing URLs may require clarification before action can be taken.

15. User Notification Limits

The platform may limit notification to an affected user where notice would endanger a victim, reveal confidential reporting channels, compromise fraud detection, disclose security methods, or interfere with law-enforcement activity.

16. Record of Decisions

The platform may maintain a record of complaint category, evidence reviewed, action taken, reviewer notes, appeal result, and timestamps to support consistency, accountability, and legal defense.

17. Emergency Categories

Child safety, trafficking, credible threats of violence, self-harm risks, extortion, payment fraud, and ongoing account compromise may be escalated outside normal queue order.

Last updated: 2026-06-14

Important note: These policies provide the platform operating framework and should be reviewed against the final legal entity details, tax registration, merchant acquiring requirements, and local consumer-law advice before launch in each target jurisdiction.